When human factor specialists become the patient

By Allison Strochlic, Emergo Group

I just had a baby – my second daughter. This means that, like over 98% of my fellow American moms-to-be, I checked into a local hospital to have nurses and doctors oversee what I hoped would be the smooth delivery of my baby. This entitled me to the firsthand experience of being hooked up to beeping machines and surrounded by clinicians; of being the patient. Spoiler Alert: it wasn’t all smooth sailing.

Get the full story here at the Emergo Group’s blog.

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