Dexcom warns on G4, G5 CGMs

Dexcom Inc. (NSDQ:DXCM) today released a customer notice warning of possible malfunctions with the audible alarms and alerts from its G4 Platinum and G5 Mobile continuous glucose monitor systems.

San Diego, Calif.-based Dexcom said it received an “increase in complaints related to audible alarms and alerts,” associated with the 2 CGM units.

The company said it will notify all G4 and G5 users of the defect with instructions on how to verify that their speaker is functional. The notification was international, Dexcom wrote in its customer notice, affecting users in all markets.

Dexcom said it publicly announced that it had sent out the notification in late February. New receivers are slated to be delivered to users with receivers that are not working after the users return the non-functioning devices, the company said.

For users with functioning receivers, Dexcom advised that they should regularly test the devices for the error, especially if they get wet or are dropped.

Dexcom said it will ship each new receiver kit with a copy of the notification until a new speaker change is implemented. The company said it will record and maintain all reported issues.

Last month, Dexcom said it launched full support for Apple‘s (NSDQ:AAPL) Apple Watch for its G5 mobile continuous glucose monitor

The updated app will allow users to monitor their glucose data using the smartwatch, as well as viewing readings and trends and receiving notifications and alerts through the watch, which syncs to the app on the user’s iPhone.

The company said it launched a new feature which allows users to check their CGM information without needing to unlock or open the phone through the notifications panel.

The post Dexcom warns on G4, G5 CGMs appeared first on MassDevice.

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